Terms of service

Buying from the boutique

• Order acceptance. An order is accepted when it is placed in your cart. Items placed in your cart will expire a few hours after carting. Carted items will not expire between 11pm and 7am (CST). You will not be able to cart sold-out items.
• Waitlists. If you wish to purchase an item that is sold out, you can join a waitlist for that exact item and you will be notified if it becomes available. Waitlisted items are made available in the order that customers joined the waitlist. If a waitlisted item becomes available to you, it will be placed in your cart and an order created. That order is subject to the cart expiration rules above.
• Pricing. Prices are shown in US dollars. If an error appears, you'll be contacted before the order is processed.
• Payment. Payment is taken at checkout through our payment processor.
• Returns and exchanges. Set out in full on the Shipping & Returns page.

Booking a styling or concierge service

• What's included. Each service page sets out exactly what that service does and does not include. That description is the scope of the work.
• Deposits. Where a deposit is required, the amount and whether it is refundable are stated at booking.
• Cancelling or rescheduling. The window for changing a booked session is confirmed in your booking email.
• Missed sessions. If you don't attend a booked session and haven't rescheduled within the stated window, the session is treated as delivered.
• Revisions. Curated selections include a set number of revision rounds, confirmed at booking. Further rounds can be arranged separately.
• Lead time before travel. Travel services require a minimum lead time before your departure date, confirmed at booking, so there is room for shipping and exchanges.
• If your trip changes. Tell us as soon as you know. Where possible your service will be moved to your new dates.

Your own garments

• Pieces you share. For services that include your own wardrobe, you may be asked for photographs of your pieces. These are used only for styling your capsule.
• Items sent to us. Where any garment of yours is sent in, the handling, insurance and return arrangements are agreed in writing before it ships.

Guides and style documents

• Your copy is yours. Purchased guides and personal style documents are for your own use.
• Please don't redistribute. They may not be resold, republished or shared publicly.

Liability

Styling is a professional opinion offered in good faith, based on the information you provide. Fit, comfort and suitability remain a matter of personal judgement, and our liability is limited to the amount paid for the service or items concerned.

Questions

[email protected]